Salesforce Radian6 is the world's leading social media monitoring, analysis and engagement platform. Companies can use Radian6 to power their social media strategy.

It helps organizations listen, analyze and engage in social conversations in the same channels their customers are using. Radian6 can drive social media marketing efforts, fuel social pipeline and improve social customer service and social conversation monitoring.

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The following terms are used when describing Chatter Answers features and functionality.

Answers: Answers is a feature of the Community application that enables users to ask questions and have community members post replies. Community members can then vote on the helpfulness of each reply, and the person who asked the question can mark one reply as the best answer.

Article: Articles capture information about your company's products and services that you want to make available in your knowledgebase.

Best Answer: When a member of an answers community asks a question and other community members post a reply, the asker can mark one of the replies as the best answer. The best answer then appears directly under the question (above the other replies). Identifying the best answer helps other community members with the same question quickly find the most relevant, useful information.

Flag: An icon that users can click on a question or reply to report it as spam, hateful, or inappropriate.

Service Cloud Chatter AnswersFollow: A subscription to a question that lets you receive emails when someone answers or comments on a specific question. You can only follow questions that don’t have best answers.

Like: To show support for a customer’s question.

Popular: Each question's popularity is based on the number of users who mark it as Useful within a certain amount of time.

Question: An issue posted to an answers community. When a community member asks a question, other community members post replies to help resolve the question.

Question, Private: An issue posted to an answers community, but marked Private so that only support agents can view and respond to it.

Reply: The response to a question in an answers community. When community members reply to a question, the person who asked the question can mark one of the replies as the best answer to resolve and close the question.

Topics: The sidebar that lists data categories from which your customers can browse questions and replies. For example, if you have a community for hardware products, your topics may include laptops, desktops, and printers.

Useful: Anyone signed in to Chatter Answers can mark a question with a best answer or Knowledge article as Useful to help determine its popularity.

Vote, Reply: In an answers community, a vote means you either like or dislike a reply to a question.

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In this video we'll share with you the 7 best practices and tips that help sales reps make their number.

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Salesforce CRM helps you easily manage all of your customer and business contacts, accounts, leads, opportunities, and sales deals.

With salesforce.com's cloud computing solution you can get up and running in minutes, just like using Google's Gmail or Amazon. The perfect solution for businesses of any size.

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